Rocket VA
Administrative/Customer Support VA
Full-time / Part-Time / Remote


Overview
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About the Role
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Responsibilities
- Respond to customer queries in a timely and accurate way, via email, or crm platform comments
- Create Weekly Reports of the transaction and growth of the tasks that have been assigned to them
- Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude toward customers at all times
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Upselling products/services: Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process
- Create SOP / Create, review, and organize spreadsheets and keep online records
You're a great fit if you have
- EFSET C1/C2 English proficiency
- Proven Experience as a Customer Support Specialist or similar CS role
- Excellent communication and problem-solving skills
- You’re an A+ listener and communicator with the ability to synthesize feedback and be the customer's voice and the client’s brand representative
- You are eager to spend your days speaking with customers on the phone, via email, chat, and/or ticket management
- Can work full-time: 20 hours/week | Operating Hours 9 AM-1 PM MST
- You're comfortable being uncomfortable and figuring things out on the fly. Our team is small and new, but we'll give you the autonomy to help build processes from scratch
- You're driven and goal-oriented. It can be challenging to stay focused with so much freedom and autonomy, but you're great at striving toward the prize.
- High-speed internet connection
- Distraction-free workspace with zero external interference
Techstack Proficiency
- Clickfunnels
- Active Campaign
- Zendesk
- Clickbank
- Kajabi
- Microsoft or G-Suite Products