Rocket VA

Administrative/Customer Support VA

Full-time / Part-Time / Remote

Overview

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About the Role

Responsibilities

Respond to customer queries in a timely and accurate way, via email, or crm platform comments
Create Weekly Reports of the transaction and growth of the tasks that have been assigned to them
Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude toward customers at all times
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Upselling products/services: Attract potential customers by answering product and service questions and suggesting information about other products and services.
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process
Create SOP / Create, review, and organize spreadsheets and keep online records

You're a great fit if you have

EFSET C1/C2 English proficiency
Proven Experience as a Customer Support Specialist or similar CS role
Excellent communication and problem-solving skills
You’re an A+ listener and communicator with the ability to synthesize feedback and be the customer's voice and the client’s brand representative
You are eager to spend your days speaking with customers on the phone, via email, chat, and/or ticket management
Can work full-time: 20 hours/week | Operating Hours 9 AM-1 PM MST
You're comfortable being uncomfortable and figuring things out on the fly. Our team is small and new, but we'll give you the autonomy to help build processes from scratch
You're driven and goal-oriented. It can be challenging to stay focused with so much freedom and autonomy, but you're great at striving toward the prize.
High-speed internet connection
Distraction-free workspace with zero external interference