Client Success Manager

Responsibilities

Serve as the point of contact for all client account management matters
Build and maintain strong, long-lasting relationships with clients based on trust and respect
Assist with challenging client requests or issue escalations as needed, and be prompt and proactive about it
Identify opportunities to grow business with existing clients
Prepare reports on account status
Ensure the timely and successful delivery of our projects according to client needs and objectives
Set clear expectations to the client of the company’s processes and turnaround times
Deliver correct and complete project files to the clients
Collect information and files for the assessment and gathering information stage of each project
Service multiple clients concurrently, often meeting deadlines

Exceptional verbal and written communication skills (EFSET C1/ C2 level - take a FREE online test)
Adaptability and strong problem-solving skills
Excellent active listening, negotiation, and presentation skills
Excellent time and project management skills
Natural relationship builder with integrity, reliability, and maturity
Proven ability to handle multiple account management projects at a time, while maintaining sharp attention to detail
Intermediate knowledge of digital marketing platforms, web development platforms, plugins, etc.
Keen attention to detail and adherence to deadlines
Ability to prioritize among competing tasks
Critical thinking and problem-solving skills
Fast and stable internet connection with backup

$700 USD a month monthly retainer (raise to $800 after division hits $30k)
BONUS: $10-20 USD per client per month retained, on the subscription plans
BONUS: $125-250 USD per client upgrade or referral, scripts and templates will be provided for you (on subscription plans)
BONUS: 10% commission per client referral on one-off plans
BENEFIT: Private insurance with telemedicine
This is a full-time position, 8 hours a day and 40 hours a week, with crossover US and Philippine working hours. You have to work a minimum of 6 hours a day on the US timezone (EST or PST) and your remaining working hours can be filled during Philippine time (daytime). You do have the option of working US hours all throughout, which is ideal.